If a license has always been cooperative in the management of player complaints and has always treated players fairly you know that a new casino on this license is very likely safe to play with. We also provide informed opinions on new online casinos ensuring that our readers are informed how about how the licenses that have opened new properties have treated players in the past. This insight allows us to provide you with reliable and well-informed information on the best online casinos. 's wealth of experience managing player complaints provides us with unique insight into the business practices of a large swathe of gambling sites. Players looking to submit a complaint should read our Guide to the Casino Complaint Process before proceeding.īelow you can find our complaint reports for various years of official ADR service:
Complaints that have been closed can be found beneath this and are open for everyone to read. This is to ensure privacy during the mediation which is more conducive to a successful resolution. The only people that will be able to view a complaint that is currently being dealt with are site staff and the customer who lodged the complaint. If you have submitted a complaint and it is still in 'In Progress' status you will find your complaint at the top of this list. Above you'll find a list of all complaints that has dealt with.
